Overview
At Goshoppingpk, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy below to understand your rights and obligations when requesting a refund.
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The item must be unused and in the same condition that you received it.
- The item must be in its original packaging.
- A receipt or proof of purchase is required.
- The refund request must be made within 07 days of purchase.
Non-Refundable Items
Certain items are exempt from being refunded, including but not limited to:
- Gift cards
- Downloadable software products
- Health and personal care items
Process for Requesting a Refund
To request a refund:
- Our team will review your request and guide you through the next steps.
- Contact our customer service team at contact@goshoppingpk.com or whatsapp at +92-333-3272013.
- Provide your order number and a reason for the refund request.
Shipping
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. You are responsible for any shipping charges for returns. We strongly recommend using a traceable method to ensure safe delivery.
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your bank account, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First, check your bank account again.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at contact@goshoppingpk.com or whatsapp at +92-333-3272013.
Exchanges
We do not offer exchange but only refund items if they are defective or damaged. If you wish to exchange it even for the same item it is not possible because Goshoppingpk does not offer exchange of any purchased item.
Changes to This Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Need help?
If you have any questions about our refund policy, please contact us at contact@goshoppingpk.com or whatsapp at +92-333-3272013.